Privacy policy

Last updated: March 15, 2026

OK.CERAMICS operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a convenient and seamless shopping experience ("Services"). OK.CERAMICS is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include data that has been anonymized or de-identified in such a way that it cannot be linked to you.

Depending on how you interact with our Services, where you live, and what is permitted by law, we may collect or process the following categories of personal information:

Contact Information

  • name
  • address
  • billing address
  • shipping address
  • phone number
  • email

Financial Information

  • credit or debit card details
  • financial account number
  • payment card information
  • transaction details
  • payment method
  • payment confirmation

Account Information

  • username
  • password
  • security questions
  • settings and preferences

Transaction Information

  • products you view
  • products added to cart or wishlist
  • purchases, returns, exchanges, or cancellations
  • transaction history

Communications with Us

information you provide when contacting customer support or otherwise communicating with us

Device Information

  • device type
  • browser
  • network connection
  • IP address
  • unique identifiers

Usage Information

data about how you interact with the Services, including site navigation

Sources of Personal Information

We may obtain personal information from the following sources:

  • Directly from you when you create an account, use the Services, or communicate with us.
  • Automatically when you use our Services or visit the website (via cookies and similar technologies).
  • From our service providers who help us operate our technology.
  • From partners or third parties.

How We Use Your Personal Information

Providing and Improving the Services

We use your information to:

  • process payments
  • fulfill orders
  • arrange delivery
  • create and manage accounts
  • remember your preferences
  • process returns or exchanges
  • publish reviews
  • personalize your shopping experience

Marketing and Advertising

We may use your information to send:

  • promotional emails
  • new product updates
  • special offers
  • online advertising based on your previous purchases or browsing

Security and Fraud Prevention

We use your information to:

  • verify accounts
  • ensure secure payments
  • detect fraud or illegal activity

Communicating with You

We use your information to:

  • respond to inquiries
  • provide customer support
  • maintain business relationships

Legal Reasons

We may use your information to:

  • comply with legal obligations
  • respond to law enforcement requests
  • protect our rights

How We Disclose Personal Information

In certain circumstances, we may share your information with third parties, including:

  • Shopify and other service providers (payments, shipping, analytics, technical support)
  • Marketing partners to display advertising
  • Logistics companies to deliver your order
  • Affiliated companies
  • In connection with legal requirements or business transactions

Interaction with Shopify

Our Services are hosted on Shopify. Shopify may collect and process personal information to provide and improve the Services.

Information you provide may be transferred to Shopify and third parties that may be located in other countries.

Learn more about Shopify’s privacy practices:
https://privacy.shopify.com

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

Security and Data Retention

We implement technical and organizational measures to protect your data. However, no security system can guarantee absolute protection.

We retain your information only for as long as necessary to:

  • provide the Services
  • comply with legal obligations
  • resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • access your data
  • request deletion
  • correct inaccurate data
  • receive a copy of your data
  • opt out of marketing communications

International Data Transfers

Your information may be stored or processed outside your country of residence.

For transfers outside the European Economic Area, we rely on the European Commission’s standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website.

Contact

If you have any questions about this Privacy Policy, contact us:

Email:Address:
konashenko.aleks@gmail.com

Address
7 Krushelnytskoi Street
Lviv, 79000
Ukraine